EDUCATION SCHEDULE
The 2021 HPBExpo preliminary Education Schedule
| Day | Session | Start Time | End Time | Types of CEUs | Number of CEUs | Room No. |
|---|---|---|---|---|---|---|
| Wednesday | Building a Servcie Department: The Right Way | 1:00 pm | 2:00 pm | Elective | 1 | 209ABC |
| Wednesday | Chimney Physics | 8:00 am | 12: 00 pm | Technical | 4 | 209ABC |
| Wednesday | Designed to Sell: How to Increase Sales of BBQ Grills and Cooking Accessories | 3:30 pm | 4:30 pm | Elective | 1 | 205ABC |
| Wednesday | Evosus Manufacturer Specific Training | 8:00 am | 10:00 am | MFG | 208AB | |
| Wednesday | How To Deal With Difficult Customers | 8:30 am | 9:30 am | Elective | 1 | 207ABCD |
| Wednesday | IRC Updates That Pertain To Gas Hearth Appliances | 8:30 am | 9:30 am | Technical | 1 | 205ABC |
| Wednesday | Marketing Panel TBD | 11:00 am | 12:00 pm | Elective | 1 | 207ABCD |
| Wednesday | Maximizing the Value of Your Business | 1:00 pm | 2:00 pm | Elective | 1 | 205ABC |
| Wednesday | Moving Forward 1: Business Strategy: The Expectations and Promise Inherent in Your Brand | 11:00 pm | 12:00 pm | Elective | 1 | 205ABC |
| Wednesday | Moving Forward 2: Products & Services: Everything That You Offer to Customers | 2:15 pm | 3:15 pm | Elective | 1 | 205ABC |
| Wednesday | NFI Core Review Class | 8:00 am | 11:00 am | Technical | 3 | 202BC |
| Wednesday | NFI Gas Review Class | 12:00 pm | 3:00 pm | Technical | 3 | 202BC |
| Wednesday | NFI Hearth Design Specialist Review Class | 8:00 am | 3:00 pm | Technical | 6 | 201A |
| Wednesday | NFI Pellet Review Class | 12:00 pm | 3:00 pm | Technical | 3 | 201B |
| Wednesday | NFI Woodburning Review Class | 12:00 pm | 3:00 pm | Technical | 3 | 202A |
| Wednesday | Pivot and Thrive: How to Start a New Retail Business in This New Normal | 3:30 pm | 4:30 pm | Elective | 1 | 207ABCD |
| Wednesday | Service Contracts | 3:30 pm | 4:30 pm | Elective | 1 | 209ABC |
| Wednesday | Testing Protocol for Hearth Appliances | 2:15 pm | 3:15 pm | Technical | 1 | 205ABC |
| Wednesday | Where's the Beef? Panel Discussion | 1:00 pm | 2:00 pm | Elective | 1 | 207ABCD |
| Wednesday | Who Is Your Best Customer and How Do You Get More? | 9:45 am | 10:45 am | Elective | 1 | 207ABCD |
| Thursday | Empire Comfort Manufacturer Specific Training | 1:00 pm | 3:00 pm | MFG | 205ABC | |
| Thursday | Increasing Bulder Sales | 11:00 am | 12:00 pm | Elective | 1 | Davidson Ballroom |
| Thursday | Information You Need Before You Call For Technical Assistance | 1:00 pm | 2:00 pm | Technical | 1 | Davidson Ballroom |
| Thursday | Moving Forward 3: People: The Team Directly and Indirectly Serving Your Customers | 3:30 pm | 4:30 pm | Elective | 1 | Davidson Ballroom |
| Thursday | NFI Core Review Class | 8:00 am | 11:00 am | Technical | 3 | 202BC |
| Thursday | NFI Gas Review Class | 12:00 pm | 3:00 pm | Technical | 3 | 202BC |
| Thursday | NFI Hearth Design Specialist Review Class | 8:00 am | 3:00 pm | Technical | 6 | 201A |
| Thursday | NFI Pellet Review Class | 12:00 pm | 3:00 pm | Technical | 3 | 201B |
| Thursday | NFI Woodburning Review Class | 12:00 pm | 3:00 pm | Technical | 3 | 202A |
| Thursday | Outdoor Kitchen 101 | 2:15 pm | 3:15 pm | Elective | 1 | Davidson Ballroom |
| Friday | Embracing And Driving Powerful Positive Change In Your Organization | 1:00 pm | 2:00 pm | Elective | 1 | Davidson Ballroom |
| Friday | Gas Troubleshooting | 3:30 pm | 4:30 pm | Technical | 1 | Davidson Ballroom |
| Friday | How to Thrive in a Smart Home Era | 8:30 am | 9:30 am | Technical | 1 | Davidson Ballroom |
| Friday | Let Them See You Sweat: Lessons I’ve Learned On My Personal Journey With Stress | 9:45 am | 10:45 am | Elective | 1 | Davidson Ballroom |
| Friday | Moving Forward 4 Process: The Procedures and Systems that Affect Your Customers | 11:00 am | 12:00 pm | Elective | 1 | Davidson Ballroom |
| Friday | Moving Forward 5: Place: Your Physical and Virtual "On Stage" Settings | 2:15 pm | 3:15 am | Elective | 1 | Davidson Ballroom |
