The 2021 HPBExpo preliminary Education Schedule

DaySessionStart Time End TimeTypes of CEUsNumber of CEUsRoom No.
WednesdayBuilding a Servcie Department: The Right Way1:00 pm 2:00 pm Elective1209ABC
WednesdayChimney Physics8:00 am12: 00 pmTechnical 4209ABC
WednesdayDesigned to Sell: How to Increase Sales of BBQ Grills and Cooking Accessories 3:30 pm4:30 pm Elective1205ABC
WednesdayEvosus Manufacturer Specific Training8:00 am10:00 amMFG208AB
WednesdayHow To Deal With Difficult Customers8:30 am9:30 am Elective1207ABCD
WednesdayIRC Updates That Pertain To Gas Hearth Appliances8:30 am9:30 am Technical 1205ABC
WednesdayMarketing Panel TBD11:00 am12:00 pm Elective1207ABCD
WednesdayMaximizing the Value of Your Business1:00 pm2:00 pm Elective1205ABC
WednesdayMoving Forward 1:
Business Strategy:
The Expectations and Promise Inherent in Your Brand
11:00 pm12:00 pm Elective1205ABC
WednesdayMoving Forward 2:
Products & Services:
Everything That You Offer to Customers
2:15 pm 3:15 pm Elective1205ABC
WednesdayNFI Core Review Class8:00 am 11:00 am Technical3202BC
WednesdayNFI Gas Review Class12:00 pm3:00 pmTechnical3202BC
WednesdayNFI Hearth Design Specialist Review Class8:00 am 3:00 pmTechnical6201A
WednesdayNFI Pellet Review Class12:00 pm 3:00 pmTechnical3201B
WednesdayNFI Woodburning Review Class12:00 pm3:00 pm Technical3202A
WednesdayPivot and Thrive: How to Start a New Retail Business in This New Normal3:30 pm4:30 pm Elective1207ABCD
WednesdayService Contracts3:30 pm4:30 pm Elective1209ABC
WednesdayTesting Protocol for Hearth Appliances2:15 pm 3:15 pm Technical1205ABC
WednesdayWhere's the Beef?
Panel Discussion
1:00 pm 2:00 pm Elective1207ABCD
WednesdayWho Is Your Best Customer and How Do You Get More? 9:45 am 10:45 amElective1207ABCD
ThursdayEmpire Comfort Manufacturer Specific Training 1:00 pm 3:00 pm MFG205ABC
ThursdayIncreasing Bulder Sales11:00 am 12:00 pmElective1Davidson Ballroom
ThursdayInformation You Need Before You Call For Technical Assistance1:00 pm2:00 pmTechnical 1Davidson Ballroom
ThursdayMoving Forward 3: People: The Team Directly and Indirectly Serving Your Customers3:30 pm4:30 pmElective1Davidson Ballroom
ThursdayNFI Core Review Class8:00 am11:00 amTechnical3202BC
ThursdayNFI Gas Review Class12:00 pm3:00 pmTechnical3202BC
ThursdayNFI Hearth Design Specialist Review Class8:00 am3:00 pmTechnical6201A
ThursdayNFI Pellet Review Class12:00 pm3:00 pmTechnical3201B
ThursdayNFI Woodburning Review Class12:00 pm3:00 pmTechnical3202A
ThursdayOutdoor Kitchen 1012:15 pm3:15 pmElective 1Davidson Ballroom
Friday Embracing And Driving Powerful Positive Change In Your Organization1:00 pm 2:00 pmElective1Davidson Ballroom
FridayGas Troubleshooting3:30 pm4:30 pmTechnical1Davidson Ballroom
FridayHow to Thrive in a Smart Home Era8:30 am9:30 am Technical1Davidson Ballroom
FridayLet Them See You Sweat: Lessons I’ve Learned On My Personal Journey With Stress9:45 am10:45 amElective1Davidson Ballroom
FridayMoving Forward 4 Process: The Procedures and Systems that Affect Your Customers11:00 am12:00 pmElective1Davidson Ballroom
FridayMoving Forward 5: Place: Your Physical and Virtual "On Stage" Settings2:15 pm3:15 am Elective1Davidson Ballroom

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