How To Handle Bad Employees
Problem employees are lurking in every workplace …
And wherever they are, you can be sure they’re costing the organization plenty — in lowered morale, lost opportunities, and decreased productivity. In fact, the price can be so high that it’s foolish to try to overlook or brush aside the problem. If you supervise an employee who has behavior or attitude problems, you need to take action — now!
- Bad Attitudes: What They Are, and How They Evolve:
- Setting the bar: how to easily recognize a discrepancy between performance expectations and actual behavior.
- Rare or repeating? How to know if a problem is a one-time occurrence, or a chronic, disruptive behavior that demands your prompt attention!
Taking Effective, Decisive Action:
- The team-play technique: a way to involve problem employees in forging a solution and guarantee they buy into the plan.
- Coach or counsel? The difference between these two vital techniques, and when to use each.
Using Firm, Assertive Tactics: How to discipline to correct performance problems
- Step-by-step discipline: a formal, progressive process every manager should know, practice, and document … every single time.
- An airtight warning: essential elements every warning (verbal or written) should contain.
Taking the Last Resort: How to safely terminate problem employees when all else fails
- When immediate termination is warranted, and how to handle these explosive cases.
- Don’t say this! Verbal termination mistakes that can land you in a lawyer’s office.
Recovery and Rebuilding Strategies:
- Managing the “survivors”: How to prevent a termination from hurting the attitude and morale of co-workers.
CEUs — 1.5
Dave Pomeroy Signature Training
Date(s) - Friday, 03/15/2013
3:00 pm - 4:30 pm