Education Schedule

(Preliminary)


Choose Day:

DateSession DetailsTimeCEUsEvent TypeRoom #
Wed. Mar. 11
NFI Core Review Class
Bob Wise, CVC Success Group
This is the official review class for the new First Edition NFI Core Certification exam. The class is based on the official reference manual for the exam, the Core Knowledge Reference Manual, First Edition, published Fall 2018. The class will cover combustion, heat transfer, construction, safety principles, and installation knowledge. This includes regulations and instructions, venting, ventilation, and basic electricity.
8:00 am - 11:00 am3

nfi - Technical
286/287
Wed. Mar. 11
NFI Hearth Design Specialist Review Class
Suzanne Turner
The Hearth Design Specialist certification is designed to show consumers that the sales personnel understand the technical information they need to properly plan their installation. Based on the Hearth Design Specialist Reference Manual, First Edition which was published in the fall of 2017, this certification covers the technical knowledge on combustion, heat transfer, safety and venting for woodburning, gas and pellet hearth appliances. Other topics include an introduction to codes, standards and regulations, fuel characteristics, and appliance requirements. All major hearth appliances are covered including fireplaces, gas log sets, fireplace inserts, and free standing stoves.
8:00 am - 3:00 pm6

nfi - Technical
297
Wed. Mar. 11
NFI Online Exams
Rick Vlahos, National Fireplace Institute
New in 2020! Online exams are now available at HPBExpo! You can take the exam when it is convenient for you.
• Exams are available Wednesday, Thursday, Friday and Saturday.
• There are 10 computers available for each time slot. Register early to get your preferred day and time.
• Exams are graded as soon as the exam is submitted.
• For complete details, contact the NFI Office at (703) 524-8030
8:00 am - 5:30 pmNone

NFI
290
Wed. Mar. 11
ANSI Z21.97 Update: Selling Listed vs Unlisted Outdoor Products
Eric Hawkinson, The Outdoor GreatRoom Company
Starting in January 2020 outdoor appliances will be required to be listed to ANSI Z21.97. In this session you will learn:
• The ANSI Z21.97 safety requirements.
• How to tell if your outdoor fire products are listed.
• Advantages and disadvantages of selling listed versus unlisted gas appliances.
8:30 am - 9:30 am1

Technical
291/292
Wed. Mar. 11
Electricity Basics - The Relationship of Voltage: Current and Resistance 
Tom Parks, Coastroad Hearth and Patio
Details coming soon.
8:30 am - 9:30 am1

Technical
295/296
Wed. Mar. 11
Chimney Physics
Russ Dimmitt, Chimney Safety Institute of America
We will learn what The House as a System means specifically to you as a retailer and installer of appliances that must vent to the outside atmosphere. This session will include topics like :
•Building envelopes.
•Pressure to measure pressure.
•Stack effect and what causes it.
•House systems and exhaust fans.
•Techniques to allow hearth appliances to function properly.
8:30 am - 9:30 am1

Technical
293/294
Wed. Mar. 11
NFI Train The Trainer
(By invitation only.)
Hope Stevenson, Dave Pomeroy Signature Training
Details to come.
9:30 am - 11:30 am2

Elective
298
Wed. Mar. 11
Chimney Crowns
Russ Dimmitt, Chimney Safety Institute of America
A proper chimney crown serves as a roof over a masonry chimney to protect it from the elements. The majority of masonry chimneys do not have a proper chimney crown allowing the chimney to deteriorate prematurely. This session will include topics like:
• Proper crown construction.
•Proper materials.
• Repair products as an option.
9:45 am - 10:45 am1

Technical
293/294
Wed. Mar. 11
Consumer Buying in the Digital Age
Renee Schmitz, The Outdoor GreatRoom Company
Despite predictions of an impending "retail apocalypse," in-person shopping remains central to American life. In this session you will learn:
• Tips and tricks to standing out in the digital world.
• Practical ideas you can implement to get the online shopper in your store. 
9:45 am - 10:45 am1

Elective
291/292
Wed. Mar. 11
Millivolt Systems -Magnetism and Thermogeneration
Tom Parks, Coastroad Hearth and Patio
Details to come.
9:45 am - 10:45 am1

Technical
295/296
Wed. Mar. 11
Delivering the Perfect Installation
Grant Falco, Falco's
Details to come.
11:00 am -
12:00 pm
1

Technical
293/294
Wed. Mar. 11
Electronic Ignition Systems -Diagnostic Methods for Electrical Issues
Tom Parks, Coastroad Hearth and Patio
Details to come.
11:00 am -
12:00 pm
1

Technical
295/296
Wed. Mar. 11
NSPS Update for Retailers
Rachel Feinstein, HPBA
Details to come.
11:00 am -
12:00 pm
1

Technical
291/292
Wed. Mar. 11
NFI Gas Review Class
This is the official review class for the Sixth Edition NFI Gas Certification exam. The class is based on the official reference manual for the exam, the Gas Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. The class will cover installation knowledge specific to gas appliances and venting. This includes regulations and instructions, fuel characteristics and delivery, appliance requirements, venting, ventilation, and troubleshooting. All major gas hearth appliances will be covered including fireplaces, gas log sets, inserts, and freestanding stoves. Venting methods such as conventional type B-vent, direct-vent, liner systems, and vent-free will also be covered.
12:00 pm -
3:00 pm
3

nfi - Technical
286/287
Wed. Mar. 11
NFI Pellet Review Class
Mark Jones, Chestnut Hill Chimney and Hearth
This is the official review class for the Sixth Edition NFI Pellet Certification exam. The class is based on the official reference manual for the exam, Pellet Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. The class covers the different approaches to pellet appliance fuel delivery, and venting systems. Planning, installation, and troubleshooting knowledge will also be covered. More specifically, such subjects as appliance components, electrical requirements, vent configurations and assembly, and common causes and solutions for pellet system problems will be discussed.
12:00 pm -
3:00 pm
3

nfi - Technical
299
Wed. Mar. 11
NFI Woodburning Review Class
Larry Grogan, LCG Enterprises
This is the official review class for the NFI Woodburning Certification exam. The class is based on the official reference manual for the exam, Woodburning Hearth Systems Reference Manual, Sixth Edition, published Fall of 2018. This class covers both solid-fuel factory-built fireplaces and all types of wood stoves, including freestanding, inserts, and manufactured high-efficiency fireplaces. Installation knowledge specific to wood burning appliances, including installation and planning, solid-fuel appliance regulations and instructions, appliances, venting and ventilation, and troubleshooting are also included.
12:00 pm -
3:00 pm
3

nfi - Technical
298
Wed. Mar. 11
EXPO EXCLUSIVE!  
The only way to get this class is at HPBExpo 2020!
Showroom Design
Debbie Hannig, Hannig Marketing
Details to come.
1:00 pm -
2:00 pm
1

Elective
291/292
Wed. Mar. 11
Successful In-House Training
Jerry Isenhour, CVC Success Group
Is having a great salesperson on a sales staff a matter of luck or is it a business owner or a manager being able to maximize their knowledge? This session is for those that think luck does not belong in the equation. Now every business can know how to develop their own masters of legendary service.
1:00 pm - 2:00 pm1

Elective
295/296
Wed. Mar. 11
EXPO EXCLUSIVE!  
The only way to get this class is at HPBExpo 2020!
Win More with a Marketing Strategy Design
Tim Reed, Reed Marketing LLC
Most hearth companies today are drowning in the rising costs of advertising with no one to help them. Marketing should be a faucet to your customers that you control, not a blackhole that your dollars go into never to be seen again. This session will show you:
• Why crafting a marketing strategy is easier than you think.
• How to create a message that’s compelling to your audience.
• How to execute on that strategy to see results.
1:00 pm - 2:00 pm1

Elective
293/294
Wed. Mar. 11
Finish the Race: Follow Up to Close More Sales and WIN!
Carter Harkins & Taylor Hill, Spark Marketer
Every year, companies spend thousands of dollars on marketing and advertising to get the opportunity to sell products and services to interested consumers. Every company has a sales process, but most companies do not have a consistent follow up practice with customers who receive a quote or proposal. This is like running a marathon only to stop just short of the finish line! Join us in this session to learn:
• Why we like to chase new opportunities instead of pursuing existing ones
• How much money we lose when we don't follow-up every time.
• What your customer thinks when you don't follow-up.
• What a successful follow-up process looks like.
• How to implement a follow-up process that works every time.

2:15 pm - 3:15 pm1

Elective
291/292
Wed. Mar. 11
EXPO EXCLUSIVE!  
The only way to get this class is at HPBExpo 2020!
Sales Leadership: Learn to Build a Sales Process That Motivates Your Team and Wins More Business Than Ever
Tim Reed, Reed Marketing LLC
Most hearth companies are losing money every year because of ineffective sales techniques—largely due to lack of training. The result is a team of “great information givers” and “mediocre salespeople”. This session will teach you:
• How to motivate and harness a customer’s momentum with a consistent sales process.
• Why thinking about the sales pipeline is critical to win more jobs.
• How to follow up with customers for higher close rates and repeat business.
2:15 pm - 3:15 pm1

Elective
293/294
Wed. Mar. 11
Successfully Selling Barbecue Grills
Jerry Isenhour, CVC Success Group
Details to come.
2:15 pm - 3:15 pm1

Elective
295/296
Wed. Mar. 11
HPBA Hearth & BBQ Consumer Research Survey Results
Cameron Downs, HPBA
Details to come.
3:30 pm -
4:30 pm
1

Elective
295/296
Wed. Mar. 11
Marketing with a Purpose: A Whodunit!
Shannon Good, Good Marketing Group
Did you ever see the movie “Clue”? Beginning at the end, we will reverse engineer your marketing communications from sale to first contact. Focusing on the homeowner, sales staff and service department, we will develop a marketing campaign with class attendees. During this class we will:
• Include resources from manufacturers, HPBA and proven advertising strategies.
• Discuss the multiple scenarios that could influence the end sale.
• You will leave with a better understanding of where your sales ultimately originate to help you market your business with a purpose.
3:30 pm - 4:30 pm1

Elective
291/292
Wed. Mar. 11
Social Media 2.0
Grant Falco, Falco's
Details to come.
3:30 pm - 4:30 pm1

Elective
293/294
Wed. Mar. 11
NFI Paper Exam
Rick Vlahos, National Fireplace Institute
Registration opens at 3:30 pm. The exam will start promptly at 4:00 pm. The results from exams taken on paper will be available within two weeks after Expo concludes. Results from the online exams will be available instantly.
4:00 pm - 6:30 pmNone

NFI
286/287
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