Education Schedule

(Preliminary)


Choose Day:

DateSession DetailsTimeCEUsEvent TypeRoom #
Wed. Mar. 11
NFI Core Review Class
Bob Wise, CVC Success Group
This is the official review class for the new First Edition NFI Core Certification exam. The class is based on the official reference manual for the exam, the Core Knowledge Reference Manual, First Edition, published Fall 2018. The class will cover combustion, heat transfer, construction, safety principles, and installation knowledge. This includes regulations and instructions, venting, ventilation, and basic electricity.
8:00 am - 11:00 am3

nfi - Technical
286/287
Wed. Mar. 11
NFI Hearth Design Specialist Review Class
Suzanne Turner
The Hearth Design Specialist certification is designed to show consumers that the sales personnel understand the technical information they need to properly plan their installation. Based on the Hearth Design Specialist Reference Manual, First Edition which was published in the fall of 2017, this certification covers the technical knowledge on combustion, heat transfer, safety and venting for woodburning, gas and pellet hearth appliances. Other topics include an introduction to codes, standards and regulations, fuel characteristics, and appliance requirements. All major hearth appliances are covered including fireplaces, gas log sets, fireplace inserts, and free standing stoves.
8:00 am - 3:00 pm6

nfi - Technical
297
Wed. Mar. 11
NFI Online Exams
Rick Vlahos, National Fireplace Institute
New in 2020! Online exams are now available at HPBExpo! You can take the exam when it is convenient for you.
• Exams are available Wednesday, Thursday, Friday and Saturday.
• There are 10 computers available for each time slot. Register early to get your preferred day and time.
• Exams are graded as soon as the exam is submitted.
• For complete details, contact the NFI Office at (703) 524-8030
8:00 am - 5:30 pmNone

NFI
290
Wed. Mar. 11
ANSI Z21.97 Update: Selling Listed vs Unlisted Outdoor Products
Eric Hawkinson, The Outdoor GreatRoom Company
Starting in January 2020 outdoor appliances will be required to be listed to ANSI Z21.2017. In this session you will learn:
• The ANSI Z21.2017 safety requirements.
• How to tell if your outdoor fire products are listed.
• Advantages and disadvantages of selling listed versus unlisted gas appliances.
8:30 am - 9:30 am1

Technical
291/292
Wed. Mar. 11
Electricity Basics - The Relationship of Voltage: Current and Resistance 
Tom Parks, Coastroad Hearth and Patio
Part 1 of Electricity Basics.
Practically every type of indoor hearth product uses electricity whether it's a circulating fan on a wood burner or a pilot assembly on a gas manual control. Electricity is used by both the simplest and most complex systems. A familiarity with the basics of electricity is crucial to troubleshooting and servicing hearth products. This is the first module of three, which will include electrical concepts and also discuss some typical wiring and component issues on gas, wood and pellet products. Parts 2 and 3 will cover gas millivolt and electronic ignition systems.
8:30 am - 9:30 am1

Technical
295/296
Wed. Mar. 11
Chimney Physics
Russ Dimmitt, Chimney Safety Institute of America
We will learn what The House as a System means specifically to you as a retailer and installer of appliances that must vent to the outside atmosphere. This session will include topics like :
•Building envelopes.
•Pressure to measure pressure.
•Stack effect and what causes it.
•House systems and exhaust fans.
•Techniques to allow hearth appliances to function properly.
8:30 am - 9:30 am1

Technical
293/294
Wed. Mar. 11
NFI Train The Trainer
(By invitation only.)
Hope Stevenson, Dave Pomeroy Signature Training
This is an invitation only session for current and future NFI Instructors. This session is designed to help instructors improve their presentation skills. Listed are a few but not all topics covered in this session.
•How to position yourself in order to project to the audience without talking to the screen.
•How to encourage and facilitate classroom participation.
•How to use PowerPoint effectively and troubleshoot technical problems.
• How to confirm understanding and comprehension of your audience
9:30 am - 11:30 am2

Elective
298
Wed. Mar. 11
Chimney Crowns
Russ Dimmitt, Chimney Safety Institute of America
A proper chimney crown serves as a roof over a masonry chimney to protect it from the elements. The majority of masonry chimneys do not have a proper chimney crown allowing the chimney to deteriorate prematurely. This session will include topics like:
• Proper crown construction.
•Proper materials.
• Repair products as an option.
9:45 am - 10:45 am1

Technical
293/294
Wed. Mar. 11
Consumer Buying in the Digital Age
Renee Schmitz, The Outdoor GreatRoom Company
Despite predictions of an impending "retail apocalypse," in-person shopping remains central to American life. In this session you will learn:
• Tips and tricks to standing out in the digital world.
• Practical ideas you can implement to get the online shopper in your store. 
9:45 am - 10:45 am1

Elective
291/292
Wed. Mar. 11
Millivolt Systems -Magnetism and Thermogeneration
Tom Parks, Coastroad Hearth and Patio
Part 2 of Electricity Basics.
Millivolt gas hearth systems have been the industry standard for many years. Understanding how "self-powered" systems produce their electricity and how that voltage creates magnetism is the foundation for understating millivolt troubleshooting. This session will tie in concepts from Part 1, discuss the nature of the various components of millivolt systems, and provide a clear path for diagnosing and fixing both common and complex issues.
9:45 am - 10:45 am1

Technical
295/296
Wed. Mar. 11
Delivering the Perfect Installation
Grant Falco, Falco's
Companies in our industry are losing money every day because of second trips and call backs on installations. You know it shouldn’t be this hard, but it seems to happen over and over again. If this sounds like your world, then this session could change everything.
In this session you will:
• Learn to set up the processes that your business needs to eliminate wasted return trips on installations.
• Understand how to grow a culture of accountability with your team that is bigger than any one person.
• Discover how creating a public scoreboard can galvanize your team and improve quality simultaneously.
• Learn how to structure regular meetings so no job falls through the cracks.
Stop bleeding money with return trip after return trip, rather, take control of your team, raise the quality of your work, blow your customer’s expectations out of the water, and make a ton of money along the way.
11:00 am -
12:00 pm
1

Technical
293/294
Wed. Mar. 11
Electronic Ignition Systems -Diagnostic Methods for Electrical Issues
Tom Parks, Coastroad Hearth and Patio
Part 3 of Electricity Basics.
Diagnosing and fixing problems with an electronic ignition system can be frustrating. Understanding how the electronic valves, pilot assemblies and control modules work together can simplify troubleshooting and make repairs relatively quick and easy through the process of elimination. This session builds on the understanding of how electromagnetics run millivolt gas systems in Part 2.
11:00 am -
12:00 pm
1

Technical
295/296
Wed. Mar. 11
NSPS Review for Retailers: Do You Know the Law?
Rachel Feinstein, HPBA
With the EPA’s wood heater regulations coming into effect May 15, 2020, are you prepared? In this session, we will commit a full hour to reviewing what’s required today, after May 15, 2020, and answer any and all questions you may have. Do you know whether you can install a Step 1 stove after the May 15, 2020 effective date if it was sold before the deadline? What are the rules for donating a stove to a nonprofit organization? Can you sell used stoves after the effective date? If you aren’t sure of the answers to these questions, don’t miss this session. If you sell wood or pellet burning products, your business depends on you being familiar with this law.
11:00 am -
12:00 pm
1

Technical
291/292
Wed. Mar. 11
NFI Gas Review Class
Bob Wise, CVC Success Group
This is the official review class for the Sixth Edition NFI Gas Certification exam. The class is based on the official reference manual for the exam, the Gas Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. The class will cover installation knowledge specific to gas appliances and venting. This includes regulations and instructions, fuel characteristics and delivery, appliance requirements, venting, ventilation, and troubleshooting. All major gas hearth appliances will be covered including fireplaces, gas log sets, inserts, and freestanding stoves. Venting methods such as conventional type B-vent, direct-vent, liner systems, and vent-free will also be covered.
12:00 pm -
3:00 pm
3

nfi - Technical
286/287
Wed. Mar. 11
NFI Pellet Review Class
Mark Jones, Chestnut Hill Chimney and Hearth
This is the official review class for the Sixth Edition NFI Pellet Certification exam. The class is based on the official reference manual for the exam, Pellet Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. The class covers the different approaches to pellet appliance fuel delivery, and venting systems. Planning, installation, and troubleshooting knowledge will also be covered. More specifically, such subjects as appliance components, electrical requirements, vent configurations and assembly, and common causes and solutions for pellet system problems will be discussed.
12:00 pm -
3:00 pm
3

nfi - Technical
299
Wed. Mar. 11
NFI Woodburning Review Class
Larry Grogan, LCG Enterprises
This is the official review class for the NFI Woodburning Certification exam. The class is based on the official reference manual for the exam, Woodburning Hearth Systems Reference Manual, Sixth Edition, published Fall of 2018. This class covers both solid-fuel factory-built fireplaces and all types of wood stoves, including freestanding, inserts, and manufactured high-efficiency fireplaces. Installation knowledge specific to wood burning appliances, including installation and planning, solid-fuel appliance regulations and instructions, appliances, venting and ventilation, and troubleshooting are also included.
12:00 pm -
3:00 pm
3

nfi - Technical
298
Wed. Mar. 11
EXPO EXCLUSIVE!  
The only way to get this class is at HPBExpo 2020!
Showroom Design
Debbie Hannig, Hannig Marketing
There are many ways to bring customers to your store, websites, radio and television ads. You spend a great deal of time planning the messages that you send out to them. Do you spend as much time deciding what your showroom says to the consumer when they arrive? This session is to help you be clear and direct about the messages you want to send to the consumer when they come in your front door. Many companies have succeeded in this area, others struggle. We will focus on the ways to best present your business and some mistakes to avoid.
1:00 pm -
2:00 pm
1

Elective
291/292
Wed. Mar. 11
Successful In-House Training
Jerry Isenhour, CVC Success Group
Join industry veteran trainer, Jerry Isenhour for this session on how to develop your own in-house training program. In this presentation, Jerry will share with you the ingredients of a successful trainer, how to build content and how to set up a tracking, measurement and assessment processes for your team. The processes Jerry will share are based on recognized training processes that provide the maximum return on investment into the training. Be sure to attend this all-important session that provides you the tools to build your own successful training program.
1:00 pm - 2:00 pm1

Elective
295/296
Wed. Mar. 11
EXPO EXCLUSIVE!  
The only way to get this class is at HPBExpo 2020!
Win More with a Marketing Strategy Design
Tim Reed, Reed Marketing LLC
Most hearth companies today are drowning in the rising costs of advertising with no one to help them. Marketing should be a faucet to your customers that you control, not a blackhole that your dollars go into never to be seen again. This session will show you:
• Why crafting a marketing strategy is easier than you think.
• How to create a message that’s compelling to your audience.
• How to execute on that strategy to see results.
1:00 pm - 2:00 pm1

Elective
293/294
Wed. Mar. 11
Finish the Race: Follow Up to Close More Sales and WIN!
Carter Harkins & Taylor Hill, Spark Marketer
Every year, companies spend thousands of dollars on marketing and advertising to get the opportunity to sell products and services to interested consumers. Every company has a sales process, but most companies do not have a consistent follow up practice with customers who receive a quote or proposal. This is like running a marathon only to stop just short of the finish line! Join us in this session to learn:
• Why we like to chase new opportunities instead of pursuing existing ones
• How much money we lose when we don't follow-up every time.
• What your customer thinks when you don't follow-up.
• What a successful follow-up process looks like.
• How to implement a follow-up process that works every time.

2:15 pm - 3:15 pm1

Elective
291/292
Wed. Mar. 11
EXPO EXCLUSIVE!  
The only way to get this class is at HPBExpo 2020!
Sales Leadership: Learn to Build a Sales Process That Motivates Your Team and Wins More Business Than Ever
Tim Reed, Reed Marketing LLC
Most hearth companies are losing money every year because of ineffective sales techniques—largely due to lack of training. The result is a team of “great information givers” and “mediocre salespeople”. This session will teach you:
• How to motivate and harness a customer’s momentum with a consistent sales process.
• Why thinking about the sales pipeline is critical to win more jobs.
• How to follow up with customers for higher close rates and repeat business.
2:15 pm - 3:15 pm1

Elective
293/294
Wed. Mar. 11
Successfully Selling Barbecue Grills
Jerry Isenhour, CVC Success Group
Many companies that offer hearth products now have additional offerings of barbecue equipment that they offer to their customer base. But, a successful approach to selling barbecues requires a dedicated process involving the marketing, sales approach, installation, service, and delivery. If barbecues are a part of your product offerings, or you are considering adding this, then plan to join industry veteran trainer Jerry Isenhour in this session that will give you the secret sauce for success.
2:15 pm - 3:15 pm1

Elective
295/296
Wed. Mar. 11
EXPO EXCLUSIVE!  
The only way to get this class is at HPBExpo 2020!
HPBA Hearth & BBQ Consumer Research Survey Results
Cameron Downs, HPBA
An overview of the 2019 Barbecue & 2018 Hearth consumer research reports released by HPBA. It will cover how the reports are created, who has access, and summarized content including ownership rates, consumer purchase intent, and product usage behaviors. This session will also address how to take this type of data and incorporate it into your own business plans and strategies and understand the different types of customers.
3:30 pm -
4:30 pm
1

Elective
295/296
Wed. Mar. 11
Marketing with a Purpose: A Whodunit!
Shannon Good, Good Marketing Group
Did you ever see the movie “Clue”? Beginning at the end, we will reverse engineer your marketing communications from sale to first contact. Focusing on the homeowner, sales staff and service department, we will develop a marketing campaign with class attendees. During this class we will:
• Include resources from manufacturers, HPBA and proven advertising strategies.
• Discuss the multiple scenarios that could influence the end sale.
• You will leave with a better understanding of where your sales ultimately originate to help you market your business with a purpose.
3:30 pm - 4:30 pm1

Elective
291/292
Wed. Mar. 11
Social Media 2.0
Grant Falco, Falco's
Most hearth companies know that social media is important but can’t figure out how to use it effectively. This session isn’t just theory, but practical knowledge from the retailer and for the retailer. Even though social media can seem complicated with confusing terms, the concepts that you need to grow your business are easier than you think. Last year we covered the basics, this year we take the next step.
This session will:
•Help you understand why mastering social media is more important now more than ever (and how you can begin to do that in your company).
•Showcase the real world results of retailers who have grown exponentially through social media (and how exactly they did it).
•Teach you exactly what you need to get started (everyone is looking for this).
Don’t risk missing out on what social media can do for your business, instead you can master the basics of social media, grow your business, connect with more customers and save money on marketing long-term.
3:30 pm - 4:30 pm1

Elective
293/294
Wed. Mar. 11
NFI Paper Exam
Rick Vlahos, National Fireplace Institute
Registration opens at 3:30 pm. The exam will start promptly at 4:00 pm. The results from exams taken on paper will be available within two weeks after Expo concludes. Results from the online exams will be available instantly.
4:00 pm - 6:30 pmNone

NFI
286/287
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