Education Schedule

(Preliminary)


Choose Day:

Wednesday

Thursday

Friday

DateSession DetailsTimeCEUsEvent TypeRoom #
Wed. Mar. 13
NFI Core Review Class
Larry James, High Country Stoves and Fireplaces
This is the official review class for the new 1st Edition NFI Core Certification exam. The class is based on the official reference manual for the exam, the Core Knowledge Reference Manual, First Edition, published Fall 2018. The class will cover combustion, heat transfer, construction, safety principles, and installation knowledge. This includes regulations and instructions, venting, ventilation, and basic electricity.
8:00 a.m. - 11:00 a.m.3

nfi - Technical
C142
Wed. Mar. 13
NFI Hearth Design Specialist Review Class
Suzanne Turner, Rommel Hearth and Outdoor
The Hearth Design Specialist certification is designed to show consumers that the sales personnel knows technical information they need to properly plan their installation. Based on the Hearth Design Specialist Reference Manual, First Edition which was published in the fall of 2017, this certification covers the technical knowledge on combustion, heat transfer, safety and venting for woodburning, gas and pellet hearth appliances. Other topics include an introduction to codes, standards and regulations, fuel characteristics, and appliance requirements. All major hearth appliances are covered including fireplaces, gas log sets, fireplace inserts, and free standing stoves.
8:00 a.m. - 3:00 p.m.6

nfi - Technical
C143
Wed. Mar. 13
Installation Considerations for Outdoor Gas Appliances
Eric Hawkinson, The Outdoor GreatRoom Company
This session will discuss Installation considerations for decorative outdoor gas appliances. Some Dos and Don’ts that installation instructions may not cover that can lead to service calls and other unintended issues. Information about past experiences with site built fire tables and pits and DIY burners including considerations about potential safety concerns not covered in the standards and codes.

8:30 a.m. - 9:30 a.m.1

Technical
C146
Wed. Mar. 13
101 Gas Grill Installation & Safety Review
Ernie Haupt, RH Peterson
Discussion Overview: Gas Safety information, Grill Enclosure/Ventilation Requirements, Installation Requirements, Electrical Safety, Operating the Unit Safely, and Servicing & Cleaning.
8:30 a.m. - 9:30 a.m.1

Elective
C144/145
Wed. Mar. 13
Simple Repairs for Masonry Chimneys
Russ Dimmitt, Chimney Safety Institute of America
It is common for masonry chimneys to exhibit deterioration and the need for repair. This session will discuss some of the profitable repairs that can be completed in one to four hours. These repairs are needed and often neglected. Perform these repairs to benefit your customers and pad your bottom line.
8:30 a.m. - 9:30 a.m.1

Technical
C154
Wed. Mar. 13
Get Over It! Conquering the Fear of Social Media
Grant Falco, Falco's
If you are expecting a Social Media expert, this is not the session for you. This session is for the Retailer from the Retailer. Social Media platforms are convoluted by terms and things we just do not understand, which inevitably creates a fear to start. There is a simpler approach. The goal of this session is to have you look at social media through a different lens and come out with the confidence to get started.
9:45 a.m. - 10:45 a.m.1

Elective
C144/145
Wed. Mar. 13
How To Market the Outdoor Room
Renee Schmitz, The Outdoor GreatRoom Company
Today’s consumer is well informed and technically savvy. Consumers come in with high expectations in service, value, and options.  Join the discussion on tips and tricks to developing strategies to meet the needs of customer expectations.  
9:45 a.m. - 10:45 a.m.1

Elective
C146
Wed. Mar. 13
Pyrolysis
Russ Dimmitt, Chimney Safety Institute of America
In this session, we will dig into that mystery word pyrolysis. We will talk about what pyrolysis is and what causes pyrolysis. Learn when this P word is our friend and when it is our enemy. Understand some of the ways to prevent pyrolysis from causing problems for our customers and ourselves.
9:45 a.m. - 10:45 a.m.1

Technical
C154
Wed. Mar. 13
Using Aftermarket Parts on Existing Installations
Jerry Isenhour, CVC Success Group
A technician will daily, encounter installation issues in the field. They need a process to follow for the lowest liability, but also serve the needs and best interests of the customer. Industry consultant and educator Jerry Isenhour will present a process for consideration in the daily performance of inspection services.
11:00 a.m. - 12:00 p.m.1

Technical
C144/145
Wed. Mar. 13
What Is It and Why Should I Care: How Government Regulations Affect Retailers
John Crouch, HPBA
NSPS, P.4, NRCan, ZNE? What do these mean? How do they affect me? How does a Canadian or California gas hearth product rulemaking, the emergence of Zero Net Energy homes, or a U S. federal wood-burning regulation impact the average retailer in Georgia or New Brunswick? Keeping track of all that’s happening across North America can be very confusing, but understanding is vital as so much of it is connected. Here is your chance to get the overview you need, gain a better understanding of the basics, and learn about how these new regulations and trends will shape what you can sell in just two or three years. NO EDUCATION PASSPORT REQUIRED.
Already up to speed and just interested in the latest developments? Join the HPBA Government Affairs team on Friday, March 15th at 3:00 pm in Room A130 for up-to-the-minute information on all the latest developments.
11:00 a.m. - 12:00 p.m.1

Technical
C146
Wed. Mar. 13
What Your Accountant Is Not Telling You
Tom Shay, Profits Plus Solutions, Inc
There are many things an owner or manager needs to have a better understanding of with regard to financials. This session will explain the eleven aspects of financial understanding that are most frequently missing in the relationship between the accountant and the business.
11:00 a.m. - 12:00 p.m.1

Elective
C154
Wed. Mar. 13
NFI Gas Review Class
Bob Wise, CVC Success Group
This is the official review class for the Sixth Edition NFI Gas Certification exam. The class is based on the official reference manual for the exam, the Gas Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. The class will cover installation knowledge specific to gas appliances and venting. This includes regulations and instructions, fuel characteristics and delivery, appliance requirements, venting, ventilation, and troubleshooting. All major gas hearth appliances will be covered including fireplaces, gas log sets, inserts, and freestanding stoves. Venting methods such as conventional type B-vent, direct-vent, liner systems, and vent-free will also be covered.
12:00 p.m. - 3:00 p.m.3

nfi - Technical
C142
Wed. Mar. 13
NFI Pellet Review Class
Matt Clement, Ambassador Fireplaces
This is the official review class for the Sixth Edition NFI Pellet Certification exam. The class is based on the official reference manual for the exam, Pellet Hearth Systems Reference Manual, Sixth Edition, published Fall 2018. The class covers the different approaches to pellet appliance fuel delivery, and venting systems. Planning, installation, and troubleshooting knowledge will also be covered. More specifically, such subjects as appliance components, electrical requirements, vent configurations and assembly, and common causes and solutions for pellet system problems.
12:00 p.m. - 3:00 p.m.3

nfi - Technical
C141
Wed. Mar. 13
NFI Woodburning Review Class
Bob Fish, Chimney Consultants, LLC
This is the official review class for the NFI Woodburning Certification exam. The class is based on the official reference manual for the exam, Woodburning Hearth Systems Reference Manual, Sixth Edition, published Fall of 2018. This class covers both solid-fuel factory-built fireplaces and all types of wood stoves, including freestanding, inserts, and manufactured high-efficiency fireplaces. Installation knowledge specific to wood burning appliances, including installation and planning, solid-fuel appliance regulations and instructions, appliances, venting and ventilation, and troubleshooting are also included.
12:00 p.m. - 3:00 p.m.3

nfi - Technical
C140
Wed. Mar. 13
How Much is Your Business Worth
Sean Rosser, Hearthside Fireplace & Patio
This session will cover how small, privately held businesses are valued by third party, independent buyers. The session will also discuss and define sellers cash flow, purchase multiples, considerations around inventory, real estate, and the value of brands and product lines.
1:00 p.m. - 2:00 p.m.1

Elective
C144/145
Wed. Mar. 13
Masters of Legendary Service
Tom Shay, Profits Plus Solutions, Inc.
Is having a great salesperson on a sales staff a matter of luck or is it a business owner or a manager being able to maximize their knowledge? This session is for those that think luck does not belong in the equation. Now every business can know how to develop their own masters of legendary service.
1:00 p.m. - 2:00 p.m.1

Elective
C154
Wed. Mar. 13
Your Website Should Be More Than an Online Brochure
Brad Good, Good Marketing Group
This session is designed to show business owners and managers how to rethink their websites as a valuable investment vs. something “they’re supposed to do”. A website should be an interactive marketing and operations tool, designed to increase sales, expand customer and prospective customer base, while maintaining a trackable ROI on the development and maintenance of the website itself. Attendees will learn a brief history of where websites started and where we are now, why this is one of the most important investments, what elements should be included in development based on type of business, how to capture more customer data and qualified prospects, how to keep your website relevant and competitive, when to spend on on-line marketing, and when not to.
1:00 p.m. - 2:00 p.m.1

Elective
C146
Wed. Mar. 13
Assessing the Installation: Making Onsite Inspections
Jerry Isenhour, CVC Success Group
One of the challenges of a field technician is encountering issues in the field and then determining not only how to solve them, but also how to communicate these issues to the customer in a way that is profitable and also keeps the liability of the company at its lowest level. This session will provide you guidance in how to proceed and problem solve.
2:15 p.m. - 3:15 p.m.1

Technical
C144/145
Wed. Mar. 13
If General Patton Ran Your Business
Tom Shay, Profits Plus Solutions, Inc.
There is a war going on out there. Should a business defend their market position, become an attacker, a flanker or a guerrilla warrior? This interactive session helps a business owner to define the proper strategy and then determine the tactics they will implement. Using stories and experiences of General George S. Patton, Tom Shay leads participants in this most useful exercise.
2:15 p.m. - 3:15 p.m.1

Elective
C154
Wed. Mar. 13
Turn Your Off Season Into a Profit Season
James Lamb, Telescope Casual Furniture
Join the open discussion as Telescope Casual Furniture features retailers that have been successful in driving more and new traffic both in store and online with additional product offerings and increased profitability. Discuss the benefits and how to overcome space confines, employee training, and maintaining updated inventory. Learn how other retailers and designers are generating positive cash flow in the off season, and complimenting their already established business. Bring your questions and get feedback directly from retailers who have added patio to their hearth business.
2:15 p.m. - 3:15 p.m.1

Elective
C146
Wed. Mar. 13
Frequently Asked Questions from the Hearth Showroom Floor
Ben Holt, Embers Custom Fireplace and Gas Products
Hearth shop sales staff get a lot of questions thrown at them every day. Some of those questions get asked more frequently than others. How those questions get answered is often the reason you either make the sale or lose it to the competitor down the street. This session will break down the technical concepts that your sales staff will need to know in order to explain them simply to potential customers.
3:30 p.m. - 4:30 p.m.1

Technical
C154
Wed. Mar. 13
Make it Easy: How to Sell More by Eliminating Customer Confusion
Tim Reed, Fireside Home Solutions
There is an epidemic in our industry. Retail companies are confusing customers out of buying their products every year by the thousands. The worst part is that most companies don’t even realize it because it’s all that they’ve known. From confusing websites, insider language, complicated sales processes, difficult price quotes and ineffective marketing. You can take control of your business and make it simple for customers to buy from you. This session will show you how to cut out all of the noise that’s confusing your customers, reframe your messaging to only talk about what solves your customers’ problems, and create tools that make it radically easy for your team to sell to those customers. Your company can take control and win more customers than ever. This session will show you the pitfalls that companies are blind to because they are too close to what they do. Don’t waste another year doing the same old thing letting your business run you! Rather, grow your business like never before, create a framework that can easily scale, maximize your marketing dollars, and make the money that you have always wanted.
3:30 p.m. - 4:30 p.m.1

Elective
C144/145
Wed. Mar. 13
Using "Why I Grill" to Promote Your Business
Eric Davis, Harvest PR
Join HPBA as we unveil our year-round #WhyIGrill social media communications campaign and learn how to leverage this promotion to increase your sales and customer awareness in 2019 and beyond. In this interactive session, we will present details about the all-new #WhyIGrill industry promotion, featuring everyone from a former NFL player, to celebrated pitmasters, to everyday grillers sharing #WhyIGrill on social media, in the press, and online. Tell us why you grill, enter to win prizes, and get tips and tricks for incorporating it into your marketing plan!
3:30 p.m. - 4:30 p.m.1

Elective
C146
Wed. Mar. 13
NFI Exam
Rick Vlahos, National Fireplace Institute
Registration opens at 3:30 p.m. The exam will start promptly at 4:00 p.m.
4:00 p.m. - 8:00 p.m.

NFI
C142
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