Education Schedule

(Preliminary)


Choose Day:

DateSession DetailsTimeCEUsEvent TypeRoom #
Fri. Mar. 13
NFI Online Exams
Rick Vlahos, National Fireplace Institute
New in 2020! Online exams are now available at HPBExpo! You can take the exam when it is convenient for you.
• Exams are available Wednesday, Thursday, Friday and Saturday.
• There are 10 computers available for each time slot. Register early to get your preferred day and time.
• Exams are graded as soon as the exam is submitted.
• For complete details, contact the NFI Office at (703) 524-8030
8:00 am - 5:30 pmNone

NFI
290
Fri. Mar. 13
Fire Investigations: How Not To Get Burnt
Mark Jones, Chestnut Hill Chimney and Hearth
What to do when you get "the phone call"? Mark Jones has over 30 year's experience in the hearth industry and has been an expert analyst for fire scenes involving hearth appliances and chimneys throughout the Northeast for over 15 years. He has worked for professional fire investigation companies, individual attorneys and insurance companies in this capacity.
Participants will learn:
• Steps to take to limit your exposure (personal and business).
• How everyone who was involved in the manufacture, sale, installation and service of a unit or chimney can be held legally liable in the event of a fire.
• How to conduct yourself throughout the investigation.
• Steps to reduce your potential liability. Why it can cost you a lot of money, even if you did everything right.
8:30 am - 9:30 am1

Safety
291/292
Fri. Mar. 13
Professional Service and Installation
Suzanne Turner
You are missing a huge opportunity if you are not offering quality in-house service and installation and striving to make them a core component of your business. Stop giving away money! Why suffer the frustration of giving those dollars to subs who may or may not be servicing your products for maximum customer satisfaction?
• Learn to handle the installation and service in a way that gives you the competitive advantage over your competition.
• Handle your jobs from start to finish generating positive word of mouth advertising in the process.
• Avoid having details “fall through the cracks” by streamlining your process.
• Become “unshoppable” in your market with package pricing that makes it hard for customers to shop on price alone.
• Be known as the shop who cares enough about the customer to be full service.
8:30 am - 9:30 am1
Elective
293/294
Fri. Mar. 13
CSIA Certification Review & Exam
(Please contact CSIA for registration and cost information)
Russ Dimmitt, Chimney Safety Institute of America
This session is a review of the material to assist a candidate in passing the Certified Chimney Sweep exam. This review is not a substitute for advanced study of the material. Candidates for the exam must bring their copy of the 2015 IRC to the testing site in order to complete the exam. Contact CSIA at (317) 837-5362 for registration and cost information.
9:00 am - 5:00 pm6

Technical
298
Fri. Mar. 13
Common Installation Errors
Mark Jones, Chestnut Hill Chimney and Hearth
Everyday hearth and chimney "professionals" make simple mistakes that can cause huge problems. Whether these are caused by lack of training or rushing to get to the next job, these can all be avoided.
Participants will learn:
• The most common installation mistakes that result in costly repairs, or worse, fires.
• How to avoid these mistakes.
• How to spot them when doing an inspection of someone else's installation.
9:45 am - 10:45 am1

Safety
291/292
Fri. Mar. 13
More Profit, Less Hassle -Why You Need to Add Electric Fireplaces to Your Mix
Jeanne Grier, Stylish Fireplaces and Interiors
Electric fireplaces outsell gas by a ratio of 3 to 1. Are you getting your share of the sales? Electric fireplaces aren’t just for box stores and online retailers. Learn from someone who sells electric fireplaces exclusively, how to do it successfully, from displays to marketing to sales. We will cover the Why and the How of selling electric fireplaces profitably.
9:45 am - 10:45 am1
Elective
293/294
Fri. Mar. 13
Kozy Heat Manufacturer Specific Training
Matt Kolander, Kozy Heat
Details to come.
10:30 am - 12:30 pm

Manufacturer
283/284/285
Fri. Mar. 13
Cast Aluminum Grills
Tim Cummings, Empire Comfort Systems, Inc.
This session will cover the unique advantages of cooking on a cast aluminum grill. We will discuss everything from heat retention and temperature control to lasting durability and everything in between. Attendees will feel more comfortable talking to customers about cast aluminum grills after attending this session.
11:00 am - 12:00 pm1
Elective
291/292
Fri. Mar. 13
Hey! Can't You See I'm Trying to Run A Business Here?
Doug Brown, Paradigm Associates
This session covers the real-life obstacles to running a business day-to day such as:
• interruptions.
• squandering away time.
• not developing people so you can't delegate more.
• accepting bad processes so that everything takes longer than it should.
• not getting organized yourself so you are not really efficient and effective.
• not hiring the people you really need.
11:00 am - 12:00 pm1
Elective
293/294
Fri. Mar. 13
The Hearth Design Specialist as a Profit Driver
Suzanne Turner
Having Hearth Design Specialists on staff will not only raise the level of your sales process but can also be a key component in handling the whole job from start to finish, including accurate installation assessment, customer confidence, and detail follow through. Your customers will feel that they have a personal representative making sure that everything is handled professionally from deposit to fire-up. Come learn how!
• Learn to provide customer service not available from the internet or shops that “sub everything out”.
• Learn to delegate responsibility in a way that boosts your sales and customer satisfaction.
• Learn to turn your customers into your best advertising stream.
• Reduce liability and expensive “do overs”, driving more profit to your bottom line.
1:00 pm - 2:00 pm1
Elective
291/292
Fri. Mar. 13
Mendota Manufacturer Specific Training
Bob Maiwald, Mendota
Details to come.
1:00 p.m. - 3:00 p.m.283/284/285
Fri. Mar.13
Preparing Your Family's Firm Next Generation of Leaders
Doug Brown, Paradigm Associates
One thing that family business has in common with other organizations is that you will eventually leave the business one of three ways: retire, quit, or pass away. This session addresses the non-financial areas that are often overlooked when transitioning the business to others who are already working there. It only makes sense that the people you are entrusting the business to are fully prepared to continue your legacy.
1:00 pm - 3:15 pm2
Elective
293/294
Fri. Mar. 13
Record Keeping
Eugene LaFlamme, McCoy, Leavitt, Laskey, LLC
Details to come.
2:15 pm - 3:15 pm1

Safety
291/292
Fri. Mar. 13
Growing Up Is Not For Sissies
Bob Fish, Chimney Consultants, LLC
Details to come.
3:30 pm - 4:30 pm1

Safety
291/292
Fri. Mar. 13
Maximizing the Value of Your Business
Terry Kelm, Sunbelt Franchise Sales & Re-sales
With the Baby Boomers starting to exit their businesses, the market for selling a business is set to become very crowded over the next several years. Building your business to stand out in that crowded market is financially prudent. Join Terry Kelm, President of Sunbelt Re-sales for an informative, no nonsense session on building a sellable business, including the attributes buyers want when they evaluate potential business purchases. Whether you are thinking about selling today or down the road, this information will be valuable.
3:30 pm - 4:30 pm1
Elective
293/294
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