FAQs

 

General Questions

What is HPBExpo?

The Hearth, Patio & Barbecue Expo is North America’s largest indoor-outdoor living showcase. Every year, over 350 leading hearth, patio and barbecue manufacturers and suppliers exhibit and demonstrate their latest home heating solutions; grills, grilling accessories and fully-equipped outdoor kitchens; casual patio furniture and outdoor accents; water and landscape features; all-weather entertainment products and more.

Who attends HPBExpo?

The show attracts more than 5,000 specialty and mass market retailers, installing distributors, builders and remodelers, HVAC service contractors, LP and hardware dealers and professionals interested in getting a first-look at the indoor-outdoor living innovations that consumers will be asking for in the seasons ahead.

Who exhibits at HPBExpo?

Manufacturers and distributors of hearth, patio, and barbecue products exhibit at HPBExpo. Retailers can find not only the latest products for their showrooms, but also the latest services and technologies for their companies. View a complete list of exhibitors to date.

What are the product categories on display at the HPBExpo?

At HPBExpo, one can find a plethora of hearth, pool and spa, casual furniture and barbecue and accessory products on display. Click here for the full exhibitor list, then select Pages to see a listing of product Categories.

When and where is HPBExpo 2017?

HPBExpo 2017 is March 1 – 4 at the Georgia World Congress Center (Bldg. C) in Atlanta, Georgia, with Outdoor Burn Exhibits in the lower portion of the Yellow Lot, across Ivan Allen Jr. Blvd., NW from Bldg. C.
Exhibition: March 2 – 4, 2017
Education: March 1 – 3, 2017

How much does it cost to park at the Georgia World Congress Center?

Up-to-date parking information is available on the Center’s website: Parking Details

What are the trade show/exhibit hours?

Thursday, March 2:
Indoor Exhibit Hours: 9:00am – 5:00pm
Outdoor Exhibit Hours: 9:00am – 7:30pm (extended for the Tailgate & Cook-Off Events)

Friday, March 3:
9:00am – 5:00pm

Saturday, March 4:
9:00am – 3:00pm

What is the First-Time Exhibitors Pavilion?

Located on the show floor, the First-Time Exhibitors Pavilion gives new exhibitors high visibility by being easy to locate in one area on the floor. Click here for the full exhibitor list, then select Featured Exhibitors to see a listing of First-Time Exhibitors participating at HPBExpo 2017.

Are children permitted to attend the show?

In accordance with display rules and regulations and security measures, children under the age of 12 are prohibited from entering the trade show floor and outdoor burn area at any time, including infants. There will be no exceptions to this rule. Children 12 and older must have a badge to enter exhibit halls.

Can I take pictures of exhibits?

Cameras will be allowed on the show floor, but no picture taking, including cell phone pictures, is allowed without the express approval of a company representative in the exhibitor booth that is being photographed.

Exhibitor Questions

What does it cost to exhibit at HPBExpo?

Exhibit Space Fees

Member Category: $28/30 per square foot~*

HPBA members paying dues under the Manufacturer, Distributor, or Associate membership categories and in good standing at the time of the Expo

Non-Member Category: $35/37 per square foot^*

Exhibitors that are not members of HPBA in good standing at the time of Expo; HPBA Retail or Service Category members

First-Time Exhibitor Discounted Category: $28/30 per square foot

Exhibitors that have never been a member of HPBA and have never exhibited in an HPBExpo

+Secondary, higher price applies to indoor corner booths and all outdoor space over and above indoor space contracted.

~Member exhibitors with 2,000 sq. ft. or more will receive a $0.40 discount per sq. ft.

*Exhibitors that contracted for space during HPBExpo 2016 received an early-bird discount of $1 per sq. ft.

^Non-member manufacturers that do not produce or exhibit hearth products, grills or fuels are eligible for the member category rate of $28/30 per square foot.

What does the cost of booth space provide?

The booth fee covers the space for your exhibit. Linear booths will be set with an 8’ high back drape, 3’ high side dividers, and a 7”x44” one-line identification sign with company name and booth number. Booths over 300 sq. ft. are not automatically set with signage; however signage is available upon request. Any carpeting, electric, furniture, telephone, etc., is ordered separately through the show decorator or appropriate contracted vendor. Drayage (material handing) fees are not included in the booth price and will be billed by the show decorator, Freeman to individual exhibitors.

Am I allowed to share booth space with another company?

No. According to the HPBExpo Rules & Regulations, Section 5, “Subletting of Space Prohibited – Exhibitors are not permitted to assign or sublet a booth or any part of the space allotted to them, nor shall they exhibit, or permit to be exhibited in their space, any merchandise or advertising materials that are not part of their company’s regular product lines.”

Does exhibitor staff need to register for badges?

Yes, all exhibitor company staff and family must have a badge. Booth contracts and payments must be processed prior to badge registration. Badge registration opens September 1.

How do I register my staff? When do we get our badges?

Exhibitors can register staff beginning September 1 online or by faxing an Exhibitor Pre-Registration Form to (708) 344-4444. Forms and applicable deadlines are available for downloading here. All pre-registered exhibitors must pick up badges onsite at an Express Badge Pick-Up counter. Onsite badge registration will also be available in New Orleans.

When does onsite registration open for exhibitor Badge Pick-Up?

Badge Pick-Up will open for Exhibitors on Tuesday, February 28 at 1:00pm. Prior to this date and time, you will need to see onsite security for a wrist band which allows set-up personnel entry into exhibit hall. Plan to have proper identification to obtain a wrist band.

What are the Rules & Regulations for my type of booth?

If you do not have an island booth (open on four sides), you are limited to a height restriction of 8 feet in the back half of your booth, and 4 feet in the front half of your booth. For a complete explanation, see the Rules & Regulations part 10 A-H. If you are unsure whether or not your display falls within regulation, please contact HPBA, (703) 522-0086 ext. 125.

Can I serve food and beverages in my booth?

Yes, however all food and beverages must be ordered through the convention center’s caterer.

How can I arrange for security in my booth?

An individual booth security order form will be posted online in the Exhibitor Service Manual section.

Can I request the services of an onsite photographer?

An onsite photographer form will be posted within the online Exhibitor Service Manual.

What Sponsorship Opportunities are available?

The complete Sponsorship & Advertising options will be posted online under the Exhibit tab by August.

When is the Exhibitor Service Manual (ESM) published?

The Exhibitor Service Manual will be available online in the Exhibitors section in November 2016. Exhibitors should visit the Exhibitor Service Manual page to access the information. Hard copies are not distributed.

What is the New Product Pavilion and how does my company submit an entry?

Located on the show floor, the New Product Pavilion showcases new and exciting products and is a draw for attendees. Go to www.hpbexpo.com and click on Show Info – New Product Pavilion for entry details. (Products must be introduced to the market after HPBExpo 2016 in New Orleans). Companies must be an HPBExpo 2017 exhibitor to be eligible for New Product Pavilion entry. Each product displayed in the New Product Pavilion will be an eligible entry for the 2017 Attendees’ Choice Awards.

What is the First-Time Exhibitors Pavilion?

The First-Time Exhibitors Pavilion is an exhibit space area available only to companies that have never exhibited at an HPBExpo before. It’s a centralized location where attendees know they’ll see new companies and their products. New exhibitors are not required to be located in the pavilion, however, are encouraged to do so to gain exposure.

How do I submit a new product for the Vesta Awards program?

The Vesta Awards are sponsored by Hearth & Home magazine. Visit www.vestaawards.com for full Vesta details. Or, contact Erica Paquette at Hearth & Home magazine: (800) 258-3772 or email vesta@hearthandhome.com.

Who is the official Show Contractor?

FREEMAN is the official show contractor for HPBExpo 2017. Check the online Exhibitor Service Manual for links to order products and services from Freeman.

What are the 2017 Material Handling Rates?

All advanced shipments received at the Freeman warehouse as well as all shipments received onsite or driven to the Center and/or Outdoor Burn Area will incur a material handling fee by the official general contractor, Freeman. Exhibit materials that can be hand-carried in one trip from the parking lot by the exhibitor will not incur material handling fees. Dollies, hand trucks, or other means of wheeled transport are not permitted for hand-carry. Cars, Mini-Vans, Small Pick-Up Trucks, Full-Size Vans, and Large Pick-Up trucks requiring use of the dock area will be unloaded by Freeman for per-vehicle-load fee. Vehicles larger than a large pick-up truck, including those with trailers will be unloaded at the main dock at the published per hundred weight rates.

The 2017 material handling fee schedule will be posted in the online Exhibitor Service Manual. Watch our Material Handling Explained tutorial video for an overview.

What is my targeted move-in date?

In order to conduct move-in in a professional and smooth manner, exhibitors shipping freight directly to the convention center must follow a move-in schedule. Exhibitors that do not follow their scheduled move-in date/time will be assessed an off-target fee by Freeman.

To find your targeted move-in date/time, check the color-coded map in the online Exhibitor Service Manual.

Advanced shipments, also referred to as “warehouse shipments”, will be moved in prior to the first day of targeted move-in.

Can I set up my own booth?

Each city has different requirements. Georgia is a right-to-work state. Certain exhibitors may be required to use labor to help set up and tear down their exhibits. These specifications to identify such exhibitors will be explained in detail in Freeman Online, accessible in the online Exhibitor Service Manual. Delivery of shipments from the loading dock to the exhibitor’s booth must be coordinated with Freeman, however. See Material Handling Rates for this required service.

My booth freight is missing, what do I do?

If you arrive at the show and your freight cannot be found, proceed to the Freeman Service Desk with your carrier name and tracking number. Freeman will be able to either help you contact your carrier if your freight has not checked in to the marshalling yard or give you the status on unloading your freight if it has checked in. For questions on shipments in advance of the show, contact the General Exhibitor Services for Freeman.

How do I get my empty crates removed?

Crates are automatically removed once an exhibitor places an empty sticker on the crate during the move-in process. Empty stickers can be obtained at the Freeman Service Desk indoors or outdoors. Please note that the deadline to tag all crates as empty is Wednesday at 5:00pm*. Crate return begins at the close of the show on Saturday at 3:00pm, and should be in your booth space completely no later than 10:00pm that same evening.

*Exhibitors should have booth set-up completed by 5:00pm on Wednesday, March 1. Crates, products, etc. left in the show aisles after 5:00pm on Wednesday, March 1 may be automatically moved and stored by Freeman, in order to complete aisle carpet installation.

My neighbor’s booth is too loud or too bright. What do I do?

First, ask the neighbor if they could turn down their music or lights. If they do not comply, find a member of show management, either in the staff office, registration area or priority assignment booth to register your complaint.

What time does the trade show close? When does move out begin?

The trade show closes on Saturday, March 4 at 3:00pm. Tear-down IS NOT ALLOWED before this time. Exhibitors may begin teardown and move out as soon as the show is over, however, the loading dock will not be available afterhours. See the Exhibitor Service Manual for additional tear-down hours.

 

Education and NFI Certification Questions

I’m NFI Certified. How many CEUs will I earn at HPBExpo?

Go to www.nficertified.org and login using your last name and NFI ID number. You will find out how many CEUs you have and how many you will need to renew.

I’d like to present a program at an upcoming HPBExpo. How do I go about submitting my request?

Please call (703) 524-8030 to discuss future program opportunities.

How can I register for education sessions at HPBExpo?

You must be registered for HPBExpo to attend education sessions. Go to Register for Badges on the website. Forms may also be downloaded for sending by fax or mail from the web registration Main page. The Three-Day, One-Day, and Single Course Ticket covers all regular courses, EXCEPT NFI Certification and those courses which require materials fees.

To send by Fax: (708) 344-4444
To send by mail:
HPBExpo 2017
c/o CompuSystems Registration
2651 Warrenville Road, Suite 400
Downers Grove, IL 60515

Can I register for education/certification onsite?

Yes, you can add the Education Passports or purchase NFI Certification at the show, but for NFI you should register in advance to have time to study the manual.

Can I register multiple people with one contact name?

You will need to register each individual person, although one person can perform the task.

Do I need to register separately for each course?

Aside from specially-marked courses with a separate materials fee and the NFI programs, you only need to select the Education Passport you are interested in (Three-Day, One-Day, or Single Course).

How can I add education if I already registered to attend?

Changes and additions can be made online by going to the special link located in the email confirmation you received after registering. You may also call HPBExpo Registration Customer Service at (855) 326-4496 toll free or (224) 563-3118 to update your registration over the phone.

If I register for NFI, will I get the book in advance?

Yes, the study manual of the certification you registered for will be sent to you once you have completed registration. The shipping deadline is February 10, 2017.

How long does it take to receive the manual?

All manuals are shipped via USPS which usually takes between 2-3 business days.

I’m taking the test and also some classes. If I pass the test will those courses count for CEUs?

Yes, if you are successful in passing the examination, you will receive CEU credit for any courses you attended.

Does the education program offer CEU credits?

Many education classes do offer CEU credits. Please refer to the education schedule by going to Education Program (link to the Education tab) and refer to specific sessions to see if CEU credits are offered. Note: CEU information is provided in this schedule in anticipation of the number of CEUs approved for each session. However, the CEU Committee will make the final decision on CEU accreditation just prior to Expo.

The Three-Day Education Passport includes a 6 month subscription to HE@ARTH Online Training. How do I access the online system?

Within two to three weeks after Expo you will receive an e-mail that contains the log in procedures, your user name and password.

Will all the Expo sessions be available online?

We record as many sessions as possible but we are not able to post them all. Some professional speakers will not allow their sessions to be posted online due to copyright issues, others do not use the microphone we provide and sessions with a lot of audience participation do not record well.

Attendee Questions

When does badge Pre-Registration open?

Pre-Registration opens online, by fax, and by mail September 1, 2016.

How do I register my company? When do we get our badges?

Attendees can register company personnel beginning September 1 online or by faxing an Attendee Pre-Registration Form to (708) 344-4444. Forms and applicable deadlines are available for downloading here. All pre-registered individuals must pick up badges onsite at an Express Badge Pick-Up counter. Onsite badge registration will also be available in Atlanta.

Can anyone register for HPBExpo?

HPBExpo is open to trade only. Your company must be in the industry. Hearth, patio, or barbecue retailer, service (chimney sweep/installer), distributor, manufacturer, manufacturer rep, associate, non-profit, mass merchant, hardware, propane dealer, designer, remodeler, builder, landscaper, or architect.

What does it cost to attend?

HPBA/Affiliate Members receive complimentary badges based on their membership. Badges over the complimentary allotment are $50 pre-registration and $75 onsite. Nonmember badge fee is $75 per badge.

Can I register as a non-member?

Yes, your company must be in the industry. Hearth, patio, or barbecue retailer, service (chimney sweep/installer), distributor, manufacturer, manufacturer rep, associate, non-profit, mass merchant, hardware, propane dealer, designer, remodeler, builder, landscaper, or architect. Nonmember badge fee is $75 per badge.

When is the badge Pre-Registration deadline?

Faxed and mailed forms must be received by February 20 to be considered processed. Online registration will remain open until 5:00pm EST on Monday, February 27. Onsite registration will open Tuesday, February 28 at 1:00pm.

When is the refund/cancellation deadline?

Refunds for Expo Badge Registration, Education Courses, NFI Certification, and meetings and events less a $10 administrative fee, will be made if the request is received in writing by January 13, 2017. No refunds will be made after that date. HPBA and CompuSystems will not accept a cancellation/refund request over the phone. All refunds will be processed after Expo in the HPBA office. No refunds for Expo Badge Registration, Education Courses, NFI Certification, and meetings and events will be made for payments received onsite.

When does onsite registration open for attendee Badge Pick-Up?

Badge Pick-Up will open for Exhibitors and Attendees on Tuesday, February 28 at 1:00pm, and remain open until 2:00pm on Saturday, March 4.

How do I check the status of my registration?

Your registration status can be checked online by going to Already Registered? and following the prompts or you may call CompuSystems Customer Service at (855) 326-4496 toll free or (224) 563-3118. Indicate that you are an HPBExpo 2017 registrant.

How can I make changes or additions, if I already registered?

Changes and additions can be made online by going to the special link located in the email confirmation you received after registering. You may also call HPBExpo Registration Customer Service at (855) 326-4496 toll free or (224) 563-3118 to update your registration over the phone.

Hotel Questions

Where can I find a list of hotels and rates?

Reservations for hotels in the HPBA/HPBExpo housing block will be available online, by phone, and by fax September 1, 2016.

What do I do if I need to make changes or cancellations to my hotel reservations?

Reservation changes and cancellations can be made online or by calling HPBExpo/OnPeak at (800) 388-8819 (Domestic Toll Free) or (312) 527-7300 (International) until February 7, 2017. After February 7, 2017, please contact your hotel directly.

Are complimentary shuttle buses provided?

HPBA will offer shuttle bus service from all hotels within the HPBExpo Housing block to the Georgia World Congress Center. These shuttles will run Wednesday through Saturday.

Where can I find additional information about Travel? Restaurants? Things to Do?

Please go to Atlanta Information

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