Education Schedule

(Preliminary)


Choose Day:

DateSession DetailsTimeCEUsEvent TypeRoom #
Fri. Mar. 9
Chimney Fire Investigations
Mark Jones, Chestnut Hill Chimney & Hearth
Description coming soon.

8:30 a.m. - 9:30 a.m.1

Technical
207AB
Fri. Mar. 9
Gas Hands On Troubleshooting Session 1
Pre-Registration, Education Passport or Single Course Ticket, and add'l $29 fee are required
Bob Wise, CVC Coaching
Description coming soon.

9:00 a.m. - 12:00 p.m.3

Technical
Outdoor Burn Tent
Fri. Mar. 9
Technology Integration Within Your Business
Tony Zanni, Chimney Cricket
In today’s fast- paced culture, it’s imperative to capture your customer’s attention quickly using technology is an easy way to differentiate yourself from the competition and enhance any presentation. The objective of this course is to outline various avenues of technology that assist in streamlining your day-to-day production, sales and ultimately increasing your company's profit margins.
Key highlights:
• Utilization of tablets for field service management
• Improved chimney inspections
• Higher sales closing rate
• Real-time access to sales CRM software
• GPS Tracking for field management

9:45 a.m. - 10:45 a.m.1

Technical
207AB
Fri. Mar. 9
How To Get On Top of Your Financial Advisor
Brian Noe, Sagemark Consulting
Description coming soon.
11:00 a.m. - 12:00 p.m.1
Elective
207CD
Fri. Mar. 9
Retail Right: Treat Your Customers as Guests
Ted Topping, Creative Insights
Since we last saw him in New Orleans, consultant and author Ted Topping spent several months helping a major hotel develop and implement a Premium Guest Experience program. Starting from the belief that a “Guest” would be much more than a mere “customer,” that program involved and affected every aspect of the hotel’s operations. In this all-new EXPO session, Ted shares significant “customer first” ideas from that project that will help any business selling to the end consumer be more successful.
11:00 a.m. - 12:00 p.m.1
Elective
207AB
Fri. Mar. 9
A Fresh Look at How To Retain Exceptional Employees
Ted Topping, Creative Insights
In 2009, consultant and author Ted Topping rewrote our Hiring and Retaining Exceptional Employees manual. In the intervening years, he has led popular EXPO sessions on both halves of the book. Now, at EXPO 2018, Ted takes a fresh look at the issue of retaining employees. He examines what has changed in terms of demographics (Use the Labor Market to Your Advantage) and offers specific new advice on how to keep your best employees (Be a Coach Instead of a Boss). Note: For those wanting immediate guidance on hiring and retaining issues, the extensive manual is still available from HPBEF both as a download and in print.
12:30 p.m. - 1:30 p.m.1
Elective
207AB
Fri. Mar. 9
Gas Hands On Troubleshooting Session 2
Pre-Registration, Education Passport or Single Course Ticket, and add'l $29 fee are required
Bob Wise, CVC Coaching
Description coming soon.
1:00 p.m. - 4:00 p.m.3

Technical
Outdoor Burn Tent
Fri. Mar. 9
Documenting The Job
Larry Grogan, LCG Enterprises
Description coming soon.
1:45 p.m. - 2:45 p.m.1207AB
Fri. Mar. 9
Troubleshooting Electronic Ignition
Tim Cummings, Empire Comfort Systems, Inc.
Description to come.
3:00 p.m. - 4:00 p.m.1

Technical
207AB
Fri. Mar. 9
NFI Exam
Registration opens at 3:30 p.m. The exam will start promptly at 4:00 p.m.
4:00 p.m. - 6:30 p.m.201AB

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