Education Schedule

(Preliminary)


Choose Day:

DateSession DetailsTimeCEUsEvent TypeRoom #
Fri. Mar. 9
Chimney Fire Investigations
Mark Jones, Chestnut Hill Chimney & Hearth
Mark Jones is an expert witness in many fire investigations involving hearth products. In this class he will discuss what subrogation is, how it happens, what to do if it happens, and how to avoid it in the first place. And why the insurance company can come after you even if you didn’t do the installation. Selling, the appliance or chimney, recommending an installer or just sweeping the chimney at a later date can put you at risk.

8:30 a.m. - 9:30 a.m.1

SHL
207AB
Fri. Mar. 9
Eating Right, Exercise and Safety to Maintain One's Health
Bob Fish, Chimney Consultants, LLC
Description coming soon.
8:30 a.m. - 9:30 a.m.1

Safety
207CD
Fri. Mar. 9
NFI Exam
Registration opens at 8:30 a.m. The exam will start promptly at 9:00 a.m.
9:00 a.m. - 11:30 a.m.201AB
Fri. Mar. 9
Gas Hands On Troubleshooting Session 1
Pre-Registration, Education Passport or Single Course Ticket, and add'l $29 fee are required
Bob Wise, CVC Coaching
Course is designed to provide a basic level of confidence in the technician when handling troubleshooting for millivolt and electronic ignition problems in the field. Course will teach the safe application of principles related to gas flow, millivolt production and transmission, line and transformed voltage on hearth operational electronics and handling of diagnostic tools, including the proper use of multi meters, to complete the most frequently encountered problems found on millivolt or electronic ignition fireplaces and appliances. Hands on portion allows attendee the opportunity to do actual diagnostic work in a controlled atmosphere accompanied with feedback to improve skills.

9:00 a.m. - 12:00 p.m.3

Technical
Outdoor Burn Tent
Fri. Mar. 9
Do Masonry Heaters Have Their Place in Your Hearth Store?
Boris Kukolj, The Masonry Heater Association
Masonry Heaters are popular wood-fired heating appliances in European markets such as Scandinavia, Russia and Germanic countries. They were introduced in North America in the 1970s but have seldom made it into hearth stores.
What are the reasons for this lack of adoption and how can they be overcome? Can these high ticket items gain traction among American customers or will they stay a specialty product?
This is what we will explore during this course as we learn about the different Masonry Heater types, their builders & suppliers and their specific regulations. We will use case studies to illustrate the keys to success for Masonry Heaters with hearth retailers.
www.mha-net.org
9:45 a.m. - 10:45 a.m.1
Elective
207CD
Fri. Mar. 9
Technology Integration Within Your Business
Tony Zanni, Chimney Cricket
In today’s fast- paced culture, it’s imperative to capture your customer’s attention quickly using technology is an easy way to differentiate yourself from the competition and enhance any presentation. The objective of this course is to outline various avenues of technology that assist in streamlining your day-to-day production, sales and ultimately increasing your company's profit margins.
Key highlights:
• Utilization of tablets for field service management
• Improved chimney inspections
• Higher sales closing rate
• Real-time access to sales CRM software
• GPS Tracking for field management

9:45 a.m. - 10:45 a.m.1

Technical
207AB
Fri. Mar. 9
Ladder Safety/Fall Protection Session 2
This session require pre-registration
Will Chrystal, Ewerner Co Services Inc.
Seemingly every year, the leading cause of death, injury, and cited OSHA violations are related to falls. Werner Ladder comes prepared with a professional team of trainers emphasizing the need for proper training, and dedication to a culture of safety. Jobsite safety and Leadership training is essential for Safety Directors, Superintendents, Project Managers, Crib Managers, Purchasing agents, and anyone who wears this equipment as part of their job. What you will learn:
• Ladders Safety, Select the right ladder for your job, Properly inspect your ladder and perform inspection on ladder inventory, Handling and transporting your ladder to prevent damage to the ladder or personal injury, Know the right way to use your ladder safely
• Fall Protection, A, B, C’s of fall protection, Anchors, Body Harness, Connecting devices, Regulations relating to all fall protection topics, Fall hazard survey and fall protection procedures Tripod demonstration – “Walk it Down”, Understand the components of the harness, Understand the performance value of each component, Understand how to properly wear a harness, Understand how the harness performs dynamically in a fall, Understand how to identify incorrect harness wear across the jobsite, Understand how to begin self-rescue after a fall – “Chair in the air”, • Understand how to effectively share this knowledge with your teams, Ignorance and Laziness kills – education and leadership saves, Wallet cards and Certificates of completion.
10:00 a.m. - 12:00 p.m.2

Safety
Outdoor 4164
Fri. Mar. 9
Mendota Manufacturer Specific Training
This session is open only to current Mendota dealers
Bob Maiwald, Mendota
Mendota tech training will cover Proflame 2 principles of operation, along with Proflame remote features. This training is to help techs understand both the Proflame 2 system along with remote operation. Once the technicians have a better understanding on how the system operates, then we’ll cover Proflame remote operation. Also Mendota will cover in class technical information related to Mendota fireplaces, setup, installs along with new parts coming out from Mendota.
10:30 a.m. - 12:30 p.m.2

Technical
205AB
Fri. Mar. 9
Get The Most From Your Business Advisors
Brian Noe, Sagemark Consulting
Many business owners have done some level of planning and believe they are all set – until they find out what they don’t know – which can be too late to fix the problem or avoid financial loss. Some business owners have hired advisors resulting in disappointment and the feeling of wasting money. Discover how to employ and coordinate your advisors, realize how your own discomfort can sabotage you, and more in this interactive session. Bring your questions and share your experience with your advisors to help make this session more meaningful for you.
Brian Noe is a registered representative of, and securities offered through, Lincoln Financial Advisors, member SIPC. CRN1978849.
11:00 a.m. - 12:00 p.m.1
Elective
207CD
Fri. Mar. 9
Retail Right: Treat Your Customers as Guests
Ted Topping, Creative Insights
Since we last saw him in New Orleans, consultant and author Ted Topping spent several months helping a major hotel develop and implement a Premium Guest Experience program. Starting from the belief that a “Guest” would be much more than a mere “customer,” that program involved and affected every aspect of the hotel’s operations. In this all-new EXPO session, Ted shares significant “customer first” ideas from that project that will help any business selling to the end consumer be more successful.
11:00 a.m. - 12:00 p.m.1
Elective
207AB
Fri. Mar. 9
A Fresh Look at How To Retain Exceptional Employees
Ted Topping, Creative Insights
In 2009, consultant and author Ted Topping rewrote our Hiring and Retaining Exceptional Employees manual. In the intervening years, he has led popular EXPO sessions on both halves of the book. Now, at EXPO 2018, Ted takes a fresh look at the issue of retaining employees. He examines what has changed in terms of demographics (Use the Labor Market to Your Advantage) and offers specific new advice on how to keep your best employees (Be a Coach Instead of a Boss). Note: For those wanting immediate guidance on hiring and retaining issues, the extensive manual is still available from HPBEF both as a download and in print.
12:30 p.m. - 1:30 p.m.1
Elective
207AB
Fri. Mar. 9
Code Development Process at the State and Local Level: A Call To Action
Andrea Papageorge, Southern Company Gas
An overview of the code development processes, the codes that affect the industry, and how to be proactive instead of reactive and get involved in the adoption process at the state and local levels.
12:30 p.m. - 1:30 p.m.1

Technical
207CD
Fri. Mar. 9
Kiwa Technical Training
This session is open to dealers and gas appliance manufacturer.
Claudio Soligon, Kiwa Nederland B.V.
New Gas Appliance Regulation (EU) 2016/426)
New Gas Appliance Regulation (EU) 2016/426) is an educational – technical seminar about the new GAR. The Gas Appliance Directive (GAD) is being superseded by the new Gas Appliance Regulation (GAR). The GAR ((EU) 2016/426) comes into force on 21 April 2018 and has no formal transition period.
There are some significant differences between the current GAD and the forthcoming GAR. In the seminar we will discuss these changes to the scope, the definitions used in the new regulation, and the Essential Requirements (ER) – such as:
• the mandatory Risk Assessment (ER 1.2)
• the “eliminate-protect-inform” design principle (ER 1.3)
• the reasonable foreseeable use of the appliance (ER 1.4)
We will also cover how these changes will affect current CE certifications in the future.
1:00 p.m. - 3:00 p.m.2

Technical
205AB
Fri. Mar. 9
Gas Hands On Troubleshooting Session 2
Pre-Registration, Education Passport or Single Course Ticket, and add'l $29 fee are required
Bob Wise, CVC Coaching
Course is designed to provide a basic level of confidence in the technician when handling troubleshooting for millivolt and electronic ignition problems in the field. Course will teach the safe application of principles related to gas flow, millivolt production and transmission, line and transformed voltage on hearth operational electronics and handling of diagnostic tools, including the proper use of multi meters, to complete the most frequently encountered problems found on millivolt or electronic ignition fireplaces and appliances. Hands on portion allows attendee the opportunity to do actual diagnostic work in a controlled atmosphere accompanied with feedback to improve skills.
1:00 p.m. - 4:00 p.m.3

Technical
Outdoor Burn Tent
Fri. Mar. 9
Documenting The Job
Larry Grogan, LCG Enterprises
This course will discuss various ways to document your jobs, and what things to document with photography to drawings.
1:45 p.m. - 2:45 p.m.1

SHL
207AB
Fri. Mar. 9
Sales By the Numbers
April DeRossett, Direct Connect Solutions
Attendees to this course will be the recipients of data collected directly from the Chimney Services and Hearth and Patio Industry on sales over the past 4 years. By looking at top sellers throughout the industry we have found key behaviors that have a high correlation to successful sales. April will be breaking down each of these behaviors and discussing how behavior modification can lead to immediate success. Each attendee will leave with a workbook ready to help them implement change immediately within their organizations. This course is perfect for business owners who hire sales individuals, retail sales individuals who are looking to improve their numbers and technicians who propose repairs and system upgrades in the home.
1:45 p.m. - 2:45 p.m.1
Elective
207CD
Fri. Mar. 9
Troubleshooting Electronic Ignition
Tim Cummings, Empire Comfort Systems, Inc.
Electronic ignition back to basics. This class will focus on the basic principles of electronic ignition. The goal is to learn basic troubleshooting skills that can be applied to all electronic ignition systems currently used.
3:00 p.m. - 4:00 p.m.1

Technical
207AB
Fri. Mar. 9
Why Smoke Does Not Always Rise
Rick Pierce, Tip Top Chimney LLC
Watching the waves roll in and out while spending time on a tropical island vacation and you’re dreaming about the physics of your chimney! You suddenly think of particle physics and how it all relates to simple gas laws and thermodynamics.

Physics concepts are not hard to grasp when you relate them to a beach gathering with a sparkling fire and a group of friends. Discover the physics of fire, your chimney and how they relate to each other. We’ll explore these simple concepts and more. Beach attire not required. See you there.
3:00 p.m. - 4:00 p.m.1

Technical
207CD
Fri. Mar. 9
Maxitrol Manufacturer Training
This session is open to all dealers.
Peter Baker, Maxitrol Company
Maxitrol Company Advanced Technical Training for GV60 | myFire© app. | the Puck The GV60 remote electronic ignition and control system operates in conjunction with standard pilot burner and ODS systems. This course contains a review of Maxitrol’s GV60 Gas Control System. New for 2018 is an in-depth overview of the new Puck control, SYMAX Handset, and myFire© app.

Topics Covered Include: the new Puck Control, GV60 System Features and System Components, Control Valve and Receiver Components, Basic Operation, Field Service Questions and Possible Solutions, and Advanced Diagnostic Procedures.
3:30 p.m. - 5:30 p.m.205AB

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